Support Center
Need help? Find answers to common questions below or contact our support team.
Frequently Asked Questions
How do I play Match Triple?
Tap on three identical 3D objects to collect them. Clear all objects from the board before the time runs out to win the level! Keep an eye on the collection bar; if it fills up, the game is over.
I lost my game progress. Can I get it back?
Match Triple currently saves game progress locally on your device. Unfortunately, if you delete the app or clear its data, your progress will be lost and cannot be restored. We recommend not deleting the app if you wish to keep your levels and high scores.
Can I play offline?
Yes! You can play Match Triple offline without an internet connection. However, please note that some features requiring an internet connection, such as watching videos for extra rewards or boosters, will not be available.
How do I turn off the music or sound effects?
You can toggle the music and sound effects On/Off in the game Settings. Tap the "Gear" icon usually located on the main screen or pause menu to access these options.
Ads are not loading. What should I do?
Ad availability depends on third-party ad networks and your internet connection. Please ensure your device is connected to a stable Wi-Fi or mobile data network. Sometimes, waiting a few moments or restarting the app can help refresh the ad inventory.
The game is crashing or freezing. What should I do?
Please try restarting your device and ensuring you have the latest version of the game installed. Closing background apps may also help free up memory for a smoother experience. If the problem persists, please contact us with your device model.
Contact Us
You can reach us directly at: tiptopgame@163.com